Refund policy

Returns and refunds
If your item arrives faulty, damaged or isn't what you ordered, email us at hello@shopnuye.com within 30 days of delivery with your order number and a photo of the problem, and we'll sort out a replacement or refund.

Hygiene items: for hygiene reasons, we can't accept returns on intimates, underwear, nipple covers, body tape, lashes, nail and press-on items, or anything opened or used on skin, once opened, unless the item is faulty.

Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act or other consumer laws that apply to you.