Hi! Here are answers to the questions we get most. If you can't find what you need, email us at hello@shopnuye.com and we'll get back to you.
Contact us
Email hello@shopnuye.com. Please include your order number if you have one.
Shipping
- New Zealand: $6.95, free on orders over NZ$35.
- Australia: NZ$8.95, free on orders over NZ$45.
Our products ship from overseas suppliers. Delivery usually takes around 7–15 business days, though it can occasionally take longer. We'll email you tracking details once your order ships.
If you order several items, they may arrive in separate parcels on different days. That's normal, and each parcel will have its own tracking where available.
Returns and refunds
If your item arrives faulty, damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem, and we'll sort out a replacement or refund.
Hygiene items: for hygiene reasons, we can't accept returns on intimates, underwear, nipple covers, body tape, lashes, nail and press-on items, or anything opened or used on skin, once opened, unless the item is faulty.
Nothing in this policy affects your rights under the New Zealand Consumer Guarantees Act or other consumer laws that apply to you.
Payments
We accept card payments through Shopify Payments. All prices are in New Zealand dollars (NZD).
Changing or cancelling an order
Email us at hello@shopnuye.com within 12 hours of placing your order. After that, your order may already be with our supplier and we might not be able to change it.
Sizing
Check the size chart on each product page before ordering. If you're unsure, email us and we'll help.